Embedded Service Technician II

Securitas Electronic Security

Norwalk, CT, United States

IT
Full-time
security systems technician
CCTV maintenance
access control systems

Our job summary

The Embedded Service Technician II is responsible for servicing and maintaining security systems such as intrusion, CCTV, and access control at customer sites. This role involves installation support, preventive maintenance, troubleshooting, and ensuring customer satisfaction while adhering to safety and company policies. Candidates must hold relevant licenses and have experience with various security technologies and software platforms.

Securitas Technology Corporation (STC) Technology and Solutions groups are experiencing tremendous success, and we currently have an Embedded Technician opening for team-oriented individuals possessing vocational training in electronics or electromechanical engineering. In this role, you will be responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

STC is a leading, global provider of integrated security and facility solutions that contain best-in-class products and award-winning services for an organization's unique needs. STC security solutions include product and service outsourcing that integrate cross-disciplinary functions into comprehensive technology-centered customer solutions on a cloud-based platform spanning hardware and software capabilities.

Required

CT Low Voltage License required, no exceptions. (E-2 or C-5).

Responsibilities

Services intrusion, CCTV, and access control security systems.
Performs scheduled, routing preventive maintenance on a variety of equipment/systems under contract agreement by inspecting, adjusting, cleaning, and calibrating systems and checking out equipment to ensure it’s in satisfactory working order.
Completes maintenance, within assigned hours, in a manner that reduces emergency calls and results in achieving the goal of zero call backs.
Assists with the start-up of new equipment or system installation and adjusts as needed to ensure the system is operational.
May plan schedules, lay out basic electrical equipment installations, and assist in the start-up and check-out of new systems installations.
Presents a professional image both in personal and vehicle appearance.
Performs work assignments in a safe manner and within specified cost limits.
Promotes, builds, and maintains good customer relations and assists with contract retention.
Maintains company propriety and documentation in accordance with established policies; handles proprietary information in the prescribed manner; adheres to and supports Securitas Technology policies and procedures including all safety requirements.
Keeps abreast of changes and new developments in products and technology.
Attends and completes training programs as requested.

Job Requirements

High School diploma or GED required, Vocational/Technical Degree in electrical, security, or computer systems preferred.
MUST HOLD a minimum of 1-2 years of experience installing and/or servicing Access Control and CCTV
- ProWatch
- Genetec
- AXIS IP Cameras
- Door Hardware troubleshooting
- Software House Controllers
- Schlage wireless locks
- Automatic doors openers
- Video
- Victor/Video Edge Certification
- Camera Troubleshooting
- Media Converter Fiber/IP Technology
Lead Installation, programming, and maintenance of Honeywell ProWatch access control systems
Configure, troubleshoot, and optimize Genetec Security Center and platforms
Strong working knowledge of Windows Server and Client environments
Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint)
Strong written and verbal communications skills
Working knowledge IP video and addressing
Excellent problem solving and analytical skills
Excellent time management skills
Positive attitude and strong work ethic
Carry items up to 75 pounds.
Ability to work on-call on a rotational basis covering after hours & weekend emergency calls.
A valid state driver’s license, without restrictions, is required.

Securitas Technology offers comprehensive benefits including:

Highly competitive salary
Company training and industry leading certification program
Company Vehicle
Company Cell Phone
Medical, Dental, Vision, and Life Insurance
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday and sick time
Educational Assistance
Exceptional growth opportunities
Wide variety of employee discounts on travel, equipment, and more!

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We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

About Securitas Electronic Security

Securitas knows Security. For more than 150 years, Securitas has built its reputation on its security expertise and has become one of the largest and most trusted security providers in the world. Securitas Electronic Security, formerly Diebold Security, offers a full portfolio of intrusion, fire, video, access and integrated systems and robust services including monitoring, maintenance, inspection, managed, hosted, embedded and online services, and more. In the business world, security threats are very real. That's where we come in. It's about looking at every aspect of your risk business profile and identifying your security threats, reducing business risks, improving operational efficiencies and managing compliance; while giving you a positive return for your security investment. Discover Securitas ES.

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