Overview:
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Responsibilities:
MV Transportation is seeking an experienced Training Manager who will manage the call center training program. The Training Manager will deliver training programs to improve agent performance, customer service, collaborate with other managers, analyze performance data, and ensure training aligns with business goals and quality standards.
Job Responsibilities:
- Maintain training and personnel files
- Establish and maintain the application flow log
- Schedule and perform applicant interviews
- Ensure all required paperwork and documentation are complete and sent to the corporate office
- Perform classroom instruction that meets or exceeds MV requirements
- Maintain all training records
Qualifications:
Talent Requirements:
- High school diploma or equivalent
- Clean driving record
- Excellent verbal and written communication skills
- Working knowledge of word processing and spreadsheet software
- Strong organizational skills required
- Excellent customer service required
- Act as a back-up for the Safety Manager
- One (1) to three (3) years of training experience
- Experience as a Classroom Instructor preferred
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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