Training Manager

MV Transportation

Lynn, MA, United States

Logistics, Transport & Distribution
Full-time
training manager
call center training
employee training

Our job summary

The Training Manager will oversee and deliver call center training programs to enhance agent performance and customer service while ensuring alignment with business goals and quality standards. Responsibilities include maintaining training records, managing applicant interviews, and providing classroom instruction. The role requires strong organizational and communication skills, experience in training, and a clean driving record.

Overview:

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Responsibilities:

MV Transportation is seeking an experienced Training Manager who will manage the call center training program. The Training Manager will deliver training programs to improve agent performance, customer service, collaborate with other managers, analyze performance data, and ensure training aligns with business goals and quality standards.

Job Responsibilities:

Maintain training and personnel files
Establish and maintain the application flow log
Schedule and perform applicant interviews
Ensure all required paperwork and documentation are complete and sent to the corporate office
Perform classroom instruction that meets or exceeds MV requirements
Maintain all training records

Qualifications:

Talent Requirements:

High school diploma or equivalent
Clean driving record
Excellent verbal and written communication skills
Working knowledge of word processing and spreadsheet software
Strong organizational skills required
Excellent customer service required
Act as a back-up for the Safety Manager
One (1) to three (3) years of training experience
Experience as a Classroom Instructor preferred

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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About MV Transportation

Founded in 1975 by Alex and Feysan Lodde, MV Transportation has become the largest provider of paratransit services and the largest privately-owned passenger transportation contracting ﬁrm in the United States. In addition to paratransit services, the company provides fixed route, campus and corporate shuttle, and student transportation services. MV provides freedom for over 100 million passengers each year across 28 states and three Canadian provinces with a team of more than 20,000 dedicated transit professionals. Many of our customers include cities, counties, school districts, corporations, universities, and community organizations. The company's growth over the past 40 years is a testament to our commitment to quality, our progressive approach toward passenger transportation, and the richness of our culture. We are committed above all else to making a difference in people's lives by inspiring our employees, treating our customers as part of our family, and making our communities even better places to live.

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