What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Roofing Manager will lead the development and growth of the SERVPRO roofing service line. The ideal candidate will possess extensive knowledge in managing a successful roofing business, staying ahead of market trends, understanding customer needs, and business plan development. This lead subject matter expert will work closely with cross-functional teams, including marketing, construction, and product resources, to ensure that our roofing services meet market demand and align with company goals. The Roofing Manager will report to the Director of Service Line Development.

You will

• Lead a cross functional team in the development and implementation of a strategy for the roofing service line, aligned with company objectives.
• Conduct market research to identify user personas, trends, opportunities, and competitive analysis in the roofing industry.
• Lead end-to-end service development, including a business growth model, recommended organizational structure, human resource documents, employee learning paths, job file documentation, and detailed work processes.
• Ensure that roofing services recommendations meet regulatory, safety, and quality requirements.
• Work with procurement teams to optimize roofing material offerings for franchises.
• Create and delivers training materials and presentations for franchises.
• Schedule, create budgets for, and oversee roofing services training opportunities for franchises.
• Gather and analyze feedback from customers and franchises, as well as market and performance data to identify opportunities or improvements.
• Manage the support provided to franchises, Franchise Business Consultants, and Regional Directors of Operations to improve franchise performance and growth associated with roofing services.

You have

• Minimum of five years experience in the roofing business, preferably with field experience, plus a proven ability to lead with influence in a cross-functional and complex environment.
• Strong knowledge of roofing materials, estimating processes, installation processes, and industry regulations.
• Strong analytical skills and experience with business finances and operations.
• Strong interpersonal and leadership skills with ability to effectively collaborate with multiple levels within the organization.
• Advanced knowledge of Microsoft Office; fluent in Microsoft Word, Excel, and PowerPoint.
• Excellent written and oral communication skills, especially in conveying technical concepts to non-technical audience.
• Experience in briefing and collaborating with senior leaders on proposed courses of action.
• A driver's license and the ability to travel as needed to fulfill job responsibilities.
• Flexibility to work longer hours on occasion due to workshop scheduling or project deadlines based on the needs of the business. Standard working hours for the role are Monday-Friday 8:00 am to 5:00 pm.
• The average overnight travel requirement for this position is: 10% - 15% per month.

Education

• Bachelor’s degree in business administration, project management, construction management, or a related field; or comparable experience in a construction management role. A combination of both is preferred.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.